Refund policy
Effective Date: May 17, 2025
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To initiate a return, please email us at info@ten30apparel.com with the following information:
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Full name
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Order number
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Reason for return
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Photos (if applicable, such as damage or incorrect item)
Once your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom gear or personalized items are not eligible for return or refund unless there is an error on our part (e.g., incorrect item, defect, or misprint).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ten30apparel.com.
Contact Us
If you have any questions regarding your order, feel free to contact us:
Ten30 Apparel
1694 SE Village Green Drive
Port St. Lucie, Florida 34952
📧 info@ten30apparel.com
Thank you for supporting Ten30 Apparel!